Refund Policy

Refund Policy

Last updated: 10/08/2025

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We want you to be happy with your purchase. Please read this Refund Policy carefully before placing your order.

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Personalised Items

As our cards are custom-made to your specifications, we do not offer refunds or exchanges for personalised items unless:

• The product is damaged or faulty on arrival.

• We made an error in the personalisation details compared to what you provided.

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Non-Personalised Items

For non-personalised items, you have the right to return your order within 14 days of delivery for a full refund, in line with UK Consumer Contracts Regulations.
Items must be unused and in their original packaging.

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Faulty or Damaged Items

If your order arrives damaged or contains a fault:

1. Contact us within 7 days of receiving your order.

2. Provide your order number and photos of the issue.

3. We will arrange a replacement or refund.

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Order Cancellations

Orders can be cancelled within 24 hours of placing them, provided we have not yet started production.
Once production has begun, cancellations are not possible.

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How to Request a Refund

Email: help.cjcreations@gmail.com
Include your name, order number, and details of the issue.

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Processing Refunds

Approved refunds will be processed back to your original payment method within 2-3 business working days.